Hardware Terms of Sale
These terms cover buying a FOR-X 8 console from Forectra, Inc. ("Forectra", "we", "us"). They are written to be read. By placing an order you agree to them. The Forectra software that runs on the console is covered separately by the Forectra Terms of Service.
What you are buying
The FOR-X 8 is a lighting and video console in a road case. What it includes, its screens, controls and connections, is listed on the FOR-X 8 product page. That page, as it reads on the day you order, is the description of what you are buying.
Your order includes the console in its road case and two years of the Forectra license and support, as the product page states.
Price and payment
The FOR-X 8 is $8,495 (US dollars), paid once, by card through our payment processor, Stripe, at checkout. We do not hold your card details.
The $8,495 price is for the console. Shipping and sales tax are added at checkout: you enter your delivery address, choose a shipping option, and checkout shows the shipping cost and any sales tax due for that address before you pay (see section 4). Prices on our website can change, but a change never affects an order you have already paid for.
Your order
Each FOR-X 8 is built to order. When you pay, you get a receipt by email and your console goes into the build queue.
If we can't fulfil your order, for example because a part is no longer available or we can't ship to your address, we may cancel it. If we do, we refund everything you paid, in full, to the card you paid with, and tell you why.
Shipping and delivery
- When it ships. Because each console is built to order, it ships in about 4–6 weeks from payment.
- From where. Consoles ship from Brooklyn, New York, USA.
- Insured, with tracking. Every console ships fully insured. We email you a tracking number when it leaves.
- Shipping cost. Shipping is not included in the price. At checkout you enter your address and choose from the shipping options offered, each with its price, and you pay for shipping with the console.
- Where we ship. We ship to addresses in the USA and Canada.
- Outside the USA, you also pay any import duties, taxes or customs fees charged when the console arrives.
- Risk of loss passes to you when the console is delivered. Until then, if it is lost or damaged in transit, that is our problem, not yours.
Dead on arrival
If your console arrives damaged or doesn't work out of the box, email [email protected] within 7 days of delivery, with your order details and, if you can, a photo of the damage and the box.
We will repair or replace it at our cost, including the shipping both ways. No restocking fee applies.
30-day returns
If the FOR-X 8 isn't right for you, you can return it for a refund within 30 days of delivery, as long as:
- it is complete, with everything it came with;
- it is undamaged; and
- it comes back in its original packaging.
Email [email protected] first and we will send you a return authorisation and the address to ship to. You pay the return shipping, and we recommend you insure it, because the console is your responsibility until it reaches us.
When the console arrives and we have checked it, we refund the price less a 10% restocking fee ($849.50 on an $8,495 console) to the card you paid with. Outbound shipping and any import charges you paid are not refunded.
When a console is returned, the two years of license that came with it end on the date of the refund.
One-year limited warranty
We warrant that the FOR-X 8 will be free from defects in materials and workmanship, under normal use, for one year from the date it is delivered. This covers parts and labour.
If a covered defect shows up during that year, we will repair the console or replace it, at our choice. That is what this warranty provides.
This warranty does not cover:
- misuse, or use other than as described on the product page and in the manual;
- damage from drops, impacts or accidents;
- damage from liquid;
- a console that has been opened, modified or repaired by anyone other than Forectra, without our written OK; or
- the Forectra software subscription, which is separate (see section 9).
To the extent the law allows, this warranty is the only warranty we give for the console, and any warranty the law implies (such as merchantability or fitness for a particular purpose) is limited to the same one year. Some places don't allow these limits, so they may not apply to you, and you may have other rights where you live.
Making a warranty claim
- Email [email protected] with your order details and what is going wrong.
- If the console needs to come back, we send you a return authorisation and the shipping address. Please don't send a console without one.
- We repair or replace it and ship it back to you at our cost.
The software
The console runs the Forectra software. Your use of the software, including the two years of license that come with the console, is covered by the Forectra Terms of Service, not by this hardware warranty. After the included two years, the license renews at the standard rate, as described on the product page and in the Terms of Service.
Limits on our liability
To the extent the law allows:
- our total liability for anything to do with your console or these terms is limited to the price you paid for the console; and
- we are not liable for indirect, incidental, special or consequential losses, such as lost profits, lost bookings, a cancelled or delayed show, or lost data, even if we were told they might happen.
Nothing in these terms limits a liability that the law does not allow to be limited.
Governing law
These terms are governed by the laws of the State of New York, USA.
Changes to these terms
We may update these terms from time to time and will change the "Last updated" date when we do. The terms in force on the day you placed your order are the ones that apply to that order.
Contact
Forectra, Inc., Brooklyn, New York, USA. Email [email protected].